Need to get in touch?
We are open from Monday to Friday 9am to 5.30pm, and we are closed on weekends and UK Bank holidays
Your question may be addressed in our FAQ page
Email us (it's free!)
Fill in the form below to submit an email query. We will get back to you within 24 hours (except on weekends and bank holidays)
If you have a OH Prepaid Card, it would help us if you specify the last 4 digits of your card number - but please do not include your full card number in the email
If you have a query about a card load, please provide as much information as you can e.g. Where you made the load and when and how much it was for. This will really help us resolve it as quickly as possible. Please refer to the Using Page to understand how long it takes card loads to register to your card.
If you prefer, you can call us on 0871 288 0373 and we will be happy to answer your query
Calls cost 10p per minute including VAT from a fixed BT landline. Calls from mobiles and other networks may vary. Please seek permission from whoever pays the bill before calling
If you have lost your card or if it has been stolen please call 0845 603 2378 (24 hours, 7 days a week)
Write to us
You can write to us at the following address
OH Prepaid Card
PO Box 6065